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Enquiry profile

Mia 2y

Sarah Nguyen - Little Learners Richmond

New enquiryUrgent

Action required today

Call Sarah and confirm toddler-room availability.

Parent asked about vacancies and tour availability. Follow-up is due today at 10:00 am.

Best next move

Call first because this family is urgent, then send the ready SMS so the next step is written down.

Why it matters

Fast follow-up keeps the parent warm and makes the centre feel organised from the first contact.

Keep it simple

One note, one next follow-up date and one tour time is enough to keep the enquiry moving.

Journey

The next actions that move this family toward enrolment.

Follow-up due

  1. New enquiry received

    Sarah asked about toddler-room vacancies, tour options and likely start timing.

  2. Follow-up due today

    Call parent, confirm availability and offer a tour window.

  3. Suggested next step

    Book a centre tour, then send the prepared reminder message.

Ready message

Staff can use this as-is, so every parent receives a clear, friendly confirmation instead of an improvised message.

Hi Sarah, your tour for Mia is booked for Wednesday 20 May at 10:15 am. Reply here if you need to change the time. We look forward to showing you around.

Tour booking

Latest tour: Wed 20 May, 10:15 am

Staff can reschedule the visit from the enquiry profile without creating a duplicate tour.

Tasks

Prepare tour availability options

Toddler room - Mon/Wed/Fri