Settings

Centre readiness

Keep the centre profile, team access and sending providers ready for daily operations.

Launch readiness

Not ready for live follow-ups yet

Email can be live while SMS waits, but automatic follow-ups stay blocked until every launch gate is green.

2/5

Gates ready

Production app links

enrolio.com.au is used for parent links and unsubscribe pages.

Email delivery

Branded Resend sender is verified for parent emails.

SMS delivery

Twilio verification is still pending before real SMS can send.

Automation safety

Scheduled follow-up route needs the protected cron secret.

Live follow-up gate

Keep automatic follow-ups blocked until every gate is ready.

Public booking form

Website embed

Approved providers choose what parents should see, then use one of the simple options below. If a website person is helping, they can use the code boxes exactly as shown.

Open hosted form

Current embed type

Calendar booking

Parents see available tour slots and one clear booking action.

Calendar booking

Best when the centre knows the exact tour times parents can book.

Parent sees: Parents pick a date and time first, then add their family details.

Enquiry request

Best when staff prefer to speak with the parent before offering a time.

Parent sees: Parents send their details and the centre suggests the right tour options.

Calendar + request

Best when the centre wants flexibility without confusing parents.

Parent sees: Parents can book a listed time or ask the centre to suggest one.

Blocked dates

Public holidays and closed days

Providers can block dates such as staff training days, centre closures or days that are already full. Parents will not see those days in the public calendar.

Tour availability

Create exact dates and times

Centre managers can list the exact tour slots parents are allowed to book, such as 20 May at 10:00 am or 22 May at 2:00 pm. If exact slots are added, parents only see those options.

Option 1: Send parents straight to the form

Use this link in emails, social posts, QR codes, Google Business Profile buttons or a simple website button. It opens the Enrolio-hosted booking form in its own page.

Option 2: Add a booking button to the websiteUse this when the centre wants a Book a tour button on an existing page. The button sends parents to the hosted form.

<a href="https://enrolio.com.au/forms/book-a-tour" style="display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:0 18px;border-radius:8px;background:#2d7ff9;color:#ffffff;font-weight:700;text-decoration:none;">Book selected time</a>

Option 3: Show the full form inside the websiteUse this when the centre wants the whole booking form to appear on its website page. This is called an iframe, which just means the Enrolio form is shown inside the website without rebuilding it.

<iframe src="https://enrolio.com.au/forms/book-a-tour" title="Little Learners Richmond tour booking form" style="width:100%;min-height:980px;border:0;border-radius:12px;" loading="lazy"></iframe>

The embedded form follows the saved Enrolio colours, redirect and form type.

Follow-up timing

Simple controls for the conversion rhythm

Centre managers do not need to design an automation system. They choose the key timings and Enrolio uses them to guide reminders, rebooking and nurture work.

Tour reminder

24 hours before

Shows tours in the reminder queue before the family arrives.

Missed tour follow-up

2 hours after

Prompts staff to rebook while the parent is still warm.

Post-tour follow-up

4 hours after

Keeps momentum after a visit with a thank-you and next step.

Waitlist nurture

Every 28 days

Keeps families warm without overusing SMS.

Automatic sending only runs for centres that switch it on, and every message still checks consent, opt-out status, provider setup and duplicate-send protection first.

Automation readiness

What Enrolio would send next

This preview lets centre teams see the background queue before anything is sent. It explains whether follow-ups are ready or blocked by setup, consent or missing contact details.

Automation off

Queue candidates

Ready to send

Skipped

Failed checks

SMS provider

Not ready yet

Email provider

Not ready yet

Before automation can be enabled

Resend API keyNeeded

Twilio account SIDNeeded

Twilio auth tokenNeeded

Twilio senderNeeded

Cron secretNeeded

No automated follow-ups are due for this centre right now.

Recent automation runs

No scheduled automation runs have been recorded for this centre yet.

Best-practice follow-up flow

Recommended SMS and email sequence

Enrolio gives teams an opinionated conversion playbook based on speed-to-lead, reminder and childcare follow-up research. SMS is for fast action; email is for detail and nurture.

Instant acknowledgement

SMS + email

0-2 minutes after enquiry

Confirm the enquiry was received, name the child where possible, and set the expectation that the centre will help with the next step.

Parents feel safer when they know someone has seen the enquiry immediately.

Staff call task

Call

Within 5 minutes

Call while intent is highest. If they do not answer, leave the door open with a short SMS rather than making the parent start again.

Lead-response research consistently shows the first few minutes are the highest-conversion window.

No response nudge

SMS

2-4 hours after enquiry

Send one helpful question or one easy booking link. Do not ask a broad 'just checking in' question.

A tiny next step is easier for a busy parent than restarting the whole conversation.

Tour booked

SMS + email

Immediately after booking

Send a confirmation SMS and a clearer email with the tour time, reply path and visit expectations.

SMS gets seen quickly; email gives parents something easy to find later.

Before tour

SMS

24 hours before

Send a friendly reminder with the booked time and an easy reply option if they need to change it.

The easiest conversion win is reducing missed tours.

Missed tour

SMS

Within 2 hours after missed visit

Send a calm rebook message that assumes life got busy and offers a new time.

A missed tour should become a rebook prompt, not a cold lead.

Post-tour thank-you

SMS + email

Same day

Send a warm thank-you, then follow with the next step: offer, waitlist or a specific follow-up task.

Parents need momentum after a visit, especially when they are choosing between centres.

Decision follow-up

2 days after tour

Answer likely concerns, recap fit and availability, and ask for one clear next step.

Parents are often comparing centres; useful detail beats pressure.

Waitlist

Every 3-4 weeks, plus spot changes

Send useful availability updates and keep the family warm without overusing SMS.

Email is better for nurture; SMS should be saved for timely action.

Provider setup

Confidence states for email, SMS and app links.

Email delivery

Resend key and sender identity configured.

Ready

SMS delivery

Twilio sender missing in this environment.

Needs setup

Invite links

App URL is ready for team invitations.

Ready

Admin shortcuts

Manage team Message attention